Shipping & Returns

Shipping & Returns

Shipping

We use International Express Service for all international deliveries. The orders usually are dispatched within 48 hours from the order date. After the goods are dispatched, we will provide you a tracking number for tracking online immediately. The shipping usually takes around 5-10 days for door to door delivery.

Cancellations

If you wish to cancel your order, pls email us immediately. 25% cancellation fee applies. Shipped orders cannot be cancelled. Hope you can understand. Thank you.

Returns

In the occasional event of manufacturing faults, we would replace/repair the products at no cost to the customer.To return an item, you must email us and inform us of the reason. We will then provide you with further instructions. Goods must be returned unuesd and contain all the original packaging and labels. After receiving the return goods, we will refund your full payment.

Exchanges

To exchange a product, you must email us and inform us of the reason. We will then provide you with further instructions. The goods can be exchanged under the circumstances of unuesd and in the original condition with all the original packaging and labels. When returning an item for an exchange, please ensure that your name, address, phone number and instructions are clearly indicated.

We bly recommend that you use traceable shipping. If your goods lose on the road, you can trace the shipping company. For overseas orders this process sometimes can take up to 30 days.

Insurance

You don't need to pay extra money for the insurance. The shipping company will be responsible for all the items they undertake. Over 99% of the items will be delivered safely. In case your item get lost or damaged, we will be responsible for half the loss.

Track

For US customers:

Please visit USPS Website and input the tracking number we provide.

For UK customers:

Please visit Parcel force Website, input the tracking number we provide AND select the checkbox of "Inbound international parcel."

For Canadian customers:

Please visit Canada Post Website and input the tracking number we provide.

For Australian customers:

Please visit Australia Post Website and input the tracking number we provide.

For customers from other countries:

Please visit EMS Global Website and input the tracking number we provide.

Here you can track the progress of items sent using EMS service. Select your country bellow:

Australia
Ukraine
Cambodia
Canada
France
GDSK (Germany)
Hong Kong
Ireland
Japan
Korea
Georgia
Uganda
Indonesia

New Zealand
Russia
Singapore
United States
Belarus
Brazil
Denmark
Finland
United Kingdom
Iceland
Taiwan
United Arab Emirates
Nigeria
Israel
Norway
Sweden
Spain
Switzerland
India
Vietnam
Malaysia
Slovakia
Pakistan
Poland
Thailand
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